MergeYard Collaborate
In-context collaboration for support teams
MergeYard helps agents collaborate with the right people, inside the flow of support work, so issues get resolved faster.
Everything your team needs to collaborate in one place
Ticket-Linked Conversations
Every chat thread is automatically linked to the support ticket, so context is never lost and conversations are always discoverable.
Real-Time Team Chat
Instant messaging between agents, supervisors, and subject-matter experts — without leaving the agent workspace.
Smart Escalations
Route questions to the right expert based on ticket type, skill, or availability. Get answers faster with targeted escalation paths.
Sidebar Integration
MergeYard lives in the helpdesk sidebar, giving agents immediate access to collaboration without opening a new tab or window.
Audit Trail
Every conversation, decision, and handoff is logged and tied to the ticket. Full visibility for managers and compliance teams.
Team Channels
Organize conversations by team, topic, or ticket category. Keep cross-functional collaboration structured and searchable.
Integrations
Designed for the modern support stack
MergeYard is built to work with leading helpdesk platforms, with a platform architecture designed to integrate with the tools your team already uses.
Helpdesk Platforms
Live Chat Tools
Slack (Coming Soon)
Salesforce (Coming Soon)
Jira (Coming Soon)
Custom Webhooks
See MergeYard in action
Request a personalized demo and see how MergeYard can help your support team collaborate more effectively.